Plain-language notice
Privacy starts with a separate server.
Working launch notice · 28 July 2026
What we collect
For an enquiry, we collect your name, role, work email, WhatsApp number, and the challenge you choose to describe. For a client, the signed service documents define the accounts, content, and retention needed to operate your assistant.
Why we use it
We use enquiry details only to arrange and assess a private setup. We use client data only to provide, secure, support, and account for the service described in the signed agreement.
Where it lives
The public control plane is hosted on AWS in Frankfurt. Each active client receives a separate managed server in Frankfurt. Tap Payments handles payment card data in its own environment. The final agreement documents all processors and data locations.
Who can access it
Access is limited to authorized Nexobe operators who need it to deliver the service. Client assistant servers do not share storage or credentials. We do not sell personal information or add enquiries to third-party marketing lists.
Approval boundary
The basic service may read, search, summarize, and draft within the access you grant. It must not send email or messages to third parties without your explicit approval for that item.
Retention and deletion
Unsuccessful enquiries are deleted according to the final retention schedule. On service termination, the client instance and backups are scheduled for deletion within seven days, subject to the signed agreement and any legal accounting requirement.
Your choices
You may ask what we hold, correct it, withdraw consent where applicable, or request deletion by emailing privacy@mykatib.com.